PRIVACY POLICY | ecocleanaberdeen

Introduction

Ecoclean Aberdeen Ltd (the Firm) is committed to respecting your personal data rights and complying

with our obligations under the general the Data Protection Act 2018 (the UK General Data Protection

Regulation) and our general obligation to protect confidential information we receive from clients or

others.

This Privacy Policy explains how we collect, use, and protect your information when you visit our

website https://www.ecocleanaberdeen.com/ and when you use our services.

Who We Are

Ecoclean Aberdeen Ltd is a limited company incorporated in Scotland with company number SC514972

and its registered office at 91 Davidson Drive, Aberdeen, AB16 7QS, Scotland, UK.

What we do

We provide cleaning services to clients. In relation to personal data, we collect while providing that

service, we are a ‘data controller’ and we are responsible for deciding how personal data we obtain or

receive is dealt with.

What Data We Collect

Personal data is data or information from which an individual can be identified. Individuals including

individual clients, contacts at corporate clients or corporate parties to transactions and other

professionals are treated in accordance with this privacy notice.

When you communicate with the Firm or visit our website, we may collect and use a variety of

information. We may collect and process the following types of personal data:

• Identity Data: Name, title.

• Contact Data: Address, email address, telephone numbers.

• Service Data: Details about the cleaning services you request from us.

• Technical Data: IP address, browser type and version, device information.

• Usage Data: Information about how you use our website.

• Marketing and Communications Data: Your preferences in receiving marketing

communications from us.

We do not collect sensitive personal data (such as health information, race, religion) via our website.

How We Collect Your Data

We may obtain personal data by:

• Direct interaction. If you are a client or contact you may give us your identity, contact and

financial data. This includes personal data you provide when you:

- visit our office or otherwise contact us;

- request our services, correspond with us by email, or via other direct interactions with the

Firm;

- provide bank details in relation to the transfer of funds;

- provide a business card to, or correspond with, a partner or employee of the Firm;

- attend a Firm event;

- request marketing; or

- provide feedback on our advice or service provision.

• From our website. When you interact with our website, we may automatically collect technical

data about your equipment, browsing actions and patterns. We collect this personal data by

using cookies, and similar technologies.

• Publicly available sources. We may, for example, use such sources to help us keep the

contact details we already hold for you accurate and up to date or for professional networking

purposes, for example, social media such as LinkedIn.

• Third parties. We may receive personal data about you from various third parties including

data from parties to financial and corporate transactions and from banks and accounting

services.

We do not collect personal data using automated technologies.

How We Use Your Data

We will only use your personal data where the law allows us to — typically, to perform a contract with

you, comply with legal obligations, or with your consent. We use your personal data to:

• Provide you with our cleaning services;

• Respond to enquiries and requests;

• Manage payments, fees, and charges;

• Send occasional promotional offers (only with your consent);

• Improve our website and services.

Disclosure of Your Data

We may share your personal data with:

• Service providers acting on our behalf (e.g., IT support);

• Professional advisers (e.g., accountants, insurers);

• Regulatory bodies if legally required.

We do not sell or rent your personal data to third parties.

Data Security

We take appropriate security measures to prevent your personal data from being accidentally lost, used,

accessed, or disclosed in an unauthorised way.

We store all personal data responsibly on secure servers and we will take all reasonable precautions

to prevent personal data from being lost, used or accessed in an unauthorised way, altered or disclosed

but we cannot guarantee the security of any data we collect and store.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it

for, including for legal, accounting, or reporting requirements. Generally:

• Enquiry data: retained for 12 months.

• Client service data: retained for 6 years for legal record-keeping.

Your Legal Rights

You have certain rights concerning personal data we hold or use. You have the following rights:

• Request access to your personal data;

• Request correction or deletion of your data;

• Object to processing of your data;

• Request restriction of processing;

• Request data portability;

• Withdraw consent at any time (for marketing communications).

To exercise any of these rights, please contact us at office@ecocleanaberdeen.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you

believe your data rights have been breached: www.ico.org.uk.

We would, however, appreciate the chance to address any of your concerns before you approach the

ICO so please contact us in the first instance.

Third party links

Our website may from time to time include links to third-party websites, plug-ins and applications.

Clicking on those links or enabling those connections may allow third parties to collect or share data

about you. We do not control third-party websites and cannot be responsible for their privacy

arrangements. If you follow a third-party link, you will leave our website. We encourage you to read the

privacy notice of every website you visit.

Our website may use cookies to improve user experience. You can set your browser to refuse all or

some browser cookies, or to alert you when websites set cookies.

How you can contact us

If you have any questions about this privacy notice, including any requests to exercise your legal rights,

or any complaints, please contact us by using the details below.

Name: Ecoclean Aberdeen Ltd

Address: 91 Davidson Drive, Aberdeen, AB16 7QS, Scotland, UK

Email Address: office@ecocleanaberdeen.com

Telephone Number: 07783720934

How we will update this privacy notice

We may, from time to time, update or amend this privacy notice. To that end, we will ensure that the

latest version of the policy is held on our website at all times. If you have any concerns regarding the

privacy notice please get in touch with us